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Paying Price & fees

Q
When am I charged for a booking?
Once the owner accepts your request, you will have 24 hours to make successful payment via our secure credit card gateway.
Whether the booking is two days or two months away, we hold the payment until 48 hours after the return date before making a payout to the owner. This hold gives both parties time to make sure that everything is as expected.
Security deposits
You'll be required to pay a damage co-paymnet in the form of a security deposit, which you won't be charged for unless the owner files a successful claim within 48 hours after the return date.
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Q
How is the price determined for my booking?
The total price of a booking on GoGet is based on a combination of different factors. Note that once the owner has accepted your booking request, you have 24 hours to make successful payment.
Costs determined by the owner:
  • Daily price: Daily rate decided by the owner
Costs determined by GoGet:
  • GoGet service fee: Renters service fee charged for all bookings to help GoGet run smoothly and offer sufficient customer support.
Other costs included:
  • Damage co-payment: Renters are required to pay a damage co-payment in the form of a security deposit, which they won't be charged for unless the owner files a successful claim within 48 hours after the scheduled return date.
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Q
Can I pay with any currency?
No. The only currency GoGet currently accommodates is ZAR.
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Q
Where can I find collection information for my adventure?
Once you have a confirmed booking, your itinerary is automatically generated and stored in your Confirmed Bookings and your billing invoice is automatically generated and stored in your My Billing.
Find your itinerary or invoice
To find your itinerary:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • On the booking you want to see the itinerary for, click Download Itinerary
To find your invoice:
  • Go to My Stuff on goget.co.za
  • Select My Billing
Information found in an itinerary
Your itinerary contains a lot of useful information about your booking, including:
  • Collection time
  • Listing address
  • Telephone number for your owner
  • Special requirements for renting the gear
  • Your billing information
Information found in an invoice
Your billing invoice is more of a summary of your itinerary. The invoice includes:
  • Transaction reference
  • Number of days gear was renter for
  • Breakdown of the total price paid
View Invoices
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Q
Can I cancel a booking I made accidentally?
GoGet's cancellation policies don't cover accidental bookings.
To cancel a booking:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • Next to the booking you want to cancel, click Select and choose Cancel from the dropdown menu
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Q
Is the GoGet service fee refundable?
If you cancel a booking you made as a renter, the service fee is non-refundable.
If your booking is cancelled by your owner, the service fee will be refunded in full.
Was this helpful?
 Yes  No

Paying Payment methods

Q
When am I charged for a booking?
Once the owner accepts your request, you will have 24 hours to make successful payment via our secure credit card gateway.
Whether the booking is two days or two months away, we hold the payment until 48 hours after the return date before making a payout to the owner. This hold gives both parties time to make sure that everything is as expected.
Security deposits
You'll be required to pay a damage co-paymnet in the form of a security deposit, which you won't be charged for unless the owner files a successful claim within 48 hours after the return date.
Was this helpful?
 Yes  No
Q
How is the price determined for my booking?
The total price of a booking on GoGet is based on a combination of different factors. Note that once the owner has accepted your booking request, you have 24 hours to make successful payment.
Costs determined by the owner:
  • Daily price: Daily rate decided by the owner
Costs determined by GoGet:
  • GoGet service fee: Renters service fee charged for all bookings to help GoGet run smoothly and offer sufficient customer support.
Other costs included:
  • Damage co-payment: Renters are required to pay a damage co-payment in the form of a security deposit, which they won't be charged for unless the owner files a successful claim within 48 hours after the scheduled return date.
Was this helpful?
 Yes  No
Q
Can I pay with any currency?
No. The only currency GoGet currently accommodates is ZAR.
Was this helpful?
 Yes  No
Q
Where can I find collection information for my adventure?
Once you have a confirmed booking, your itinerary is automatically generated and stored in your Confirmed Bookings and your billing invoice is automatically generated and stored in your My Billing.
Find your itinerary or invoice
To find your itinerary:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • On the booking you want to see the itinerary for, click Download Itinerary
To find your invoice:
  • Go to My Stuff on goget.co.za
  • Select My Billing
Information found in an itinerary
Your itinerary contains a lot of useful information about your booking, including:
  • Collection time
  • Listing address
  • Telephone number for your owner
  • Special requirements for renting the gear
  • Your billing information
Information found in an invoice
Your billing invoice is more of a summary of your itinerary. The invoice includes:
  • Transaction reference
  • Number of days gear was renter for
  • Breakdown of the total price paid
View Invoices
Was this helpful?
 Yes  No
Q
Can I cancel a booking I made accidentally?
GoGet's cancellation policies don't cover accidental bookings.
To cancel a booking:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • Next to the booking you want to cancel, click Select and choose Cancel from the dropdown menu
Was this helpful?
 Yes  No
Q
Is the GoGet service fee refundable?
If you cancel a booking you made as a renter, the service fee is non-refundable.
If your booking is cancelled by your owner, the service fee will be refunded in full.
Was this helpful?
 Yes  No

Paying Security deposits

Q
When am I charged for a booking?
Once the owner accepts your request, you will have 24 hours to make successful payment via our secure credit card gateway.
Whether the booking is two days or two months away, we hold the payment until 48 hours after the return date before making a payout to the owner. This hold gives both parties time to make sure that everything is as expected.
Security deposits
You'll be required to pay a damage co-paymnet in the form of a security deposit, which you won't be charged for unless the owner files a successful claim within 48 hours after the return date.
Was this helpful?
 Yes  No
Q
How is the price determined for my booking?
The total price of a booking on GoGet is based on a combination of different factors. Note that once the owner has accepted your booking request, you have 24 hours to make successful payment.
Costs determined by the owner:
  • Daily price: Daily rate decided by the owner
Costs determined by GoGet:
  • GoGet service fee: Renters service fee charged for all bookings to help GoGet run smoothly and offer sufficient customer support.
Other costs included:
  • Damage co-payment: Renters are required to pay a damage co-payment in the form of a security deposit, which they won't be charged for unless the owner files a successful claim within 48 hours after the scheduled return date.
Was this helpful?
 Yes  No
Q
Can I pay with any currency?
No. The only currency GoGet currently accommodates is ZAR.
Was this helpful?
 Yes  No
Q
Where can I find collection information for my adventure?
Once you have a confirmed booking, your itinerary is automatically generated and stored in your Confirmed Bookings and your billing invoice is automatically generated and stored in your My Billing.
Find your itinerary or invoice
To find your itinerary:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • On the booking you want to see the itinerary for, click Download Itinerary
To find your invoice:
  • Go to My Stuff on goget.co.za
  • Select My Billing
Information found in an itinerary
Your itinerary contains a lot of useful information about your booking, including:
  • Collection time
  • Listing address
  • Telephone number for your owner
  • Special requirements for renting the gear
  • Your billing information
Information found in an invoice
Your billing invoice is more of a summary of your itinerary. The invoice includes:
  • Transaction reference
  • Number of days gear was renter for
  • Breakdown of the total price paid
View Invoices
Was this helpful?
 Yes  No
Q
Can I cancel a booking I made accidentally?
GoGet's cancellation policies don't cover accidental bookings.
To cancel a booking:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Confirmed Bookings/Active Bookings
  • Next to the booking you want to cancel, click Select and choose Cancel from the dropdown menu
Was this helpful?
 Yes  No
Q
Is the GoGet service fee refundable?
If you cancel a booking you made as a renter, the service fee is non-refundable.
If your booking is cancelled by your owner, the service fee will be refunded in full.
Was this helpful?
 Yes  No