Renting with GoGet Finding your gear

Renting with GoGet Booking your gear

Renting with GoGet Booking requests

Q
How to submit a booking request?
If you're ready to book gear on GoGet, you can send a request to the owner to book the gear. If you're unsure about the listing or its availability, you can also send a message to the owner.
To send a booking request:
  • On a listing, click Book It!.
  • Review your booking details to make sure everything is correct.
  • Agree to the policies and terms.
  • Wait for the owner's response. The owner has 24 hours to reply, but most reply within a few hours.
If your request is accepted, you'll have 24 hours to make payment, upon which your booking will change to confirmed and official. If the owner declines the request or doesn't respond within 24 hours, no charge is made and you can try booking those dates with someone else.
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Q
How do I cancel a booking request?
As long as you have not made payment to the owner to make the booking official, you can cancel the booking. You won't be charged for the booking or GoGet service fee.
But, if you cancel a confirmed booking, meaning the owner has accepted your request and you have made payment, your booking will be subject to the terms of the GoGet cancellation policy.
See how to check the status of a booking request. To cancel a pending booking request:
  • Go to your My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Select Pending Bookings Requests
  • Choose the booking request you want to cancel
  • Click Cancel
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Q
How much time does an owner have to respond to my booking request?
Owners have 24 hours to officially accept or decline booking requests. You'll be updated by email and a live notification on goget.co.za about the status of your request.
More than half of all booking requests are accepted within one hour of being received. The vast majority of owners reply within 12 hours.
If an owner confirms your request, you have 24 hours to make payment. If an owner declines your request or the request expires, your payment option falls away.
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Q
Why am I getting declined by a booking that is available?
If your booking request is declined and the listing appears to be available, the owner's calendar may not be up-to-date or they may want bookings of a different length or time.
We ask owners to keep their calendars up-to-date but sometimes mistakes happen.
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Q
Can I make changes to a pending booking request?
Yes. If the request has been accepted by the owner but you have not yet made payment, you can cancel the request and send a new one with the updated booking details.
To change a booking request:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Find your booking request under Pending Booking Requests
  • Click Cancel
  • If you want, send a new request with your changed dates.
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Q
I'm a renter. How do I check the status of my booking?
If you've submitted a booking request with an owner on GoGet, an owner must accept your booking request within 24 hours. Once your booking request has been accepted, you have 24 hours to make payment. Once your payment has cleared successfully, your booking will be confirmed and official.
When an owner accepts your request, you'll receive an email and a live notification on goget.co.za. Your booking request status will also change to Accepted. The same will happen when you've successfully made payment. Only now your booking request status will change to Confirmed.
See what each booking status means or learn how to make a booking request.
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Q
What happens if my booking request is declined or expires?
If your booking request is declined by the owner or expires, meaning the owner didn't respond within 24 hours, no charge is made for the booking and you're free to book with another owner.
We urge our owners to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.
We recommend messaging several owners before submitting a booking request to ask about their availability and ask any other questions you have.
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Q
Do I have to pay if my booking request isn't accepted by the owner?
No, if your booking request isn't accepted by the owner or expires without a response, there's no cost for the booking or the GoGet service fee.
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Q
Can I use more than one payment method to pay for a booking?
No, GoGet only allows one method of payment through our secure online credit card gateway.
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Q
Why is my credit card getting declined?
Credit cards can be declined for a number of reasons. GoGet generally isn't notified of the specific reason.
Common issues
Check that you're entering your credit card number and billing address correctly, that your card has available funds, and that your card hasn't expired.
Contact your bank or card issuer
If you're getting an error when you try to pay, we recommend reaching out to your bank or credit card company for more information. Inform them of the amount and when tried to make the charge so they can let the transaction go through.
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Q
Can I book on behalf of a friend or family member?
Transparency and trust are vital to the GoGet experience. People rely on information in GoGet profiles, reviews, and other verifications when deciding whether to rent or list on GoGet.
We require GoGet bookings for personal rentals to be booked by the person who's going to rent the gear.
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