Trust & Safety Owners

Trust & Safety Renters

Trust & Safety Online security

Q
Why should I pay and communicate through GoGet directly?
Paying and communicating through GoGet helps ensure that you're protected under our Terms of Service, cancellation and refund policies, Gear Cover Guarantee, and other safeguards. It also makes it easy to find and reference important booking details like a listing's address, your itinerary, collection details, and other useful information. We can't provide these benefits if your booking isn't booked and paid for directly through GoGet.
Paying or communicating outside of GoGet also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.
Report suspicious messages
Never pay for your booking outside of GoGet. If someone asks you to pay for a booking outside our on-site payment system — or you think someone might be sending you links to a fake GoGet site – let us know.
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Q
Someone sent me a link to GoGet. How can I tell if it's real?
Scammers sometimes create fake websites to trick you into giving them your personal information, like a password or credit card number.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the website address
Here's a list of official GoGet web addresses:
  • goget.co.za
If you're on a website that looks like GoGet, but isn't at this address, the website is fake, and you shouldn't use it.
Pay special attention to mis-spellings of GoGet's name, too. If GoGet is mis-spelled in the website address, the website is fake.
Look for a lock icon in your browser
You can tell if a website is secure by looking for a lock icon in your browser's address bar. All of GoGet's website pages will show this icon. If you don't see this icon, your connection to the website isn't secure, and you shouldn't enter any personal information.
Report fake websites and emails to GoGet
If you think you've received a fake email, or think you've found a fake website, send it to fraud@goget.co.za. If you've received an email, try to forward or send it to us as an attachment. This will give us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
How do I know if an email is really from GoGet?
Occasionally, people create fake emails or websites designed to look like GoGet. These sites can be used to try steal personal information, like your password or bank account info. This is often called phishing or spoofing.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the email address
You can tell if an email is really from GoGet by looking at what comes after the @ symbol. All official GoGet emails will come from an address that ends in:
  • @goget.co.za
It's possible for fraudsters to "spoof" an email address, so these tips aren't failsafe. If you receive an email that looks like it's from GoGet, but wasn't sent from one of these addresses, it's very likely fake. Don't click any of its links and delete the email.
Learn to identify fraudulent emails
Fraudulent emails often include the GoGet logo and a fake GoGet address in the "From" line.
Fraudulent emails might also contain text from real GoGet emails, such as a booking confirmation message, payout confirmation, booking reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.
Report fake emails to GoGet
If you think you've received a fake email, forward it to fraud@goget.co.za. If possible, forward or send the email as an attachment. This gives us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
What should I do if someone asks me to pay outside of the GoGet website?
GoGet will never ask you to pay the cost of a booking off-site or through email.
Report requests for off-site payment
If an owner on the GoGet site asks you to pay off-site, let us know.
If you receive a personal email from anyone (including an automated@goget.co.za or any other username@goget.co.za email address) asking you to pay or accept payment off-site, let us know immediately.
You won't receive a paper or PDF invoice from an owner or from GoGet asking you for payment. Any of the following key words and similar terms should be immediately reported or avoided: Western Union, PayPal, MoneyGram, cashier's check, money order, Liberty Reserve.
Types of scams
Never share your email address before a booking is accepted or transfer funds outside the GoGet system, and always carefully examine emails claiming to be from GoGet. Examples of common scams include:
  • Advance Fee Scam: A type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of GoGet.
  • Phishing Scam: A type of scam in which someone will send an email or link that is made to look like it's from GoGet or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Overpayment Scam: A type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.
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 Yes  No

Trust & Safety Online verification

Q
Why should I pay and communicate through GoGet directly?
Paying and communicating through GoGet helps ensure that you're protected under our Terms of Service, cancellation and refund policies, Gear Cover Guarantee, and other safeguards. It also makes it easy to find and reference important booking details like a listing's address, your itinerary, collection details, and other useful information. We can't provide these benefits if your booking isn't booked and paid for directly through GoGet.
Paying or communicating outside of GoGet also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.
Report suspicious messages
Never pay for your booking outside of GoGet. If someone asks you to pay for a booking outside our on-site payment system — or you think someone might be sending you links to a fake GoGet site – let us know.
Was this helpful?
 Yes  No

Q
Someone sent me a link to GoGet. How can I tell if it's real?
Scammers sometimes create fake websites to trick you into giving them your personal information, like a password or credit card number.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the website address
Here's a list of official GoGet web addresses:
  • goget.co.za
If you're on a website that looks like GoGet, but isn't at this address, the website is fake, and you shouldn't use it.
Pay special attention to mis-spellings of GoGet's name, too. If GoGet is mis-spelled in the website address, the website is fake.
Look for a lock icon in your browser
You can tell if a website is secure by looking for a lock icon in your browser's address bar. All of GoGet's website pages will show this icon. If you don't see this icon, your connection to the website isn't secure, and you shouldn't enter any personal information.
Report fake websites and emails to GoGet
If you think you've received a fake email, or think you've found a fake website, send it to fraud@goget.co.za. If you've received an email, try to forward or send it to us as an attachment. This will give us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
How do I know if an email is really from GoGet?
Occasionally, people create fake emails or websites designed to look like GoGet. These sites can be used to try steal personal information, like your password or bank account info. This is often called phishing or spoofing.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the email address
You can tell if an email is really from GoGet by looking at what comes after the @ symbol. All official GoGet emails will come from an address that ends in:
  • @goget.co.za
It's possible for fraudsters to "spoof" an email address, so these tips aren't failsafe. If you receive an email that looks like it's from GoGet, but wasn't sent from one of these addresses, it's very likely fake. Don't click any of its links and delete the email.
Learn to identify fraudulent emails
Fraudulent emails often include the GoGet logo and a fake GoGet address in the "From" line.
Fraudulent emails might also contain text from real GoGet emails, such as a booking confirmation message, payout confirmation, booking reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.
Report fake emails to GoGet
If you think you've received a fake email, forward it to fraud@goget.co.za. If possible, forward or send the email as an attachment. This gives us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
What should I do if someone asks me to pay outside of the GoGet website?
GoGet will never ask you to pay the cost of a booking off-site or through email.
Report requests for off-site payment
If an owner on the GoGet site asks you to pay off-site, let us know.
If you receive a personal email from anyone (including an automated@goget.co.za or any other username@goget.co.za email address) asking you to pay or accept payment off-site, let us know immediately.
You won't receive a paper or PDF invoice from an owner or from GoGet asking you for payment. Any of the following key words and similar terms should be immediately reported or avoided: Western Union, PayPal, MoneyGram, cashier's check, money order, Liberty Reserve.
Types of scams
Never share your email address before a booking is accepted or transfer funds outside the GoGet system, and always carefully examine emails claiming to be from GoGet. Examples of common scams include:
  • Advance Fee Scam: A type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of GoGet.
  • Phishing Scam: A type of scam in which someone will send an email or link that is made to look like it's from GoGet or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Overpayment Scam: A type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.
Was this helpful?
 Yes  No

Trust & Safety Security resources

Q
Why should I pay and communicate through GoGet directly?
Paying and communicating through GoGet helps ensure that you're protected under our Terms of Service, cancellation and refund policies, Gear Cover Guarantee, and other safeguards. It also makes it easy to find and reference important booking details like a listing's address, your itinerary, collection details, and other useful information. We can't provide these benefits if your booking isn't booked and paid for directly through GoGet.
Paying or communicating outside of GoGet also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.
Report suspicious messages
Never pay for your booking outside of GoGet. If someone asks you to pay for a booking outside our on-site payment system — or you think someone might be sending you links to a fake GoGet site – let us know.
Was this helpful?
 Yes  No

Q
Someone sent me a link to GoGet. How can I tell if it's real?
Scammers sometimes create fake websites to trick you into giving them your personal information, like a password or credit card number.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the website address
Here's a list of official GoGet web addresses:
  • goget.co.za
If you're on a website that looks like GoGet, but isn't at this address, the website is fake, and you shouldn't use it.
Pay special attention to mis-spellings of GoGet's name, too. If GoGet is mis-spelled in the website address, the website is fake.
Look for a lock icon in your browser
You can tell if a website is secure by looking for a lock icon in your browser's address bar. All of GoGet's website pages will show this icon. If you don't see this icon, your connection to the website isn't secure, and you shouldn't enter any personal information.
Report fake websites and emails to GoGet
If you think you've received a fake email, or think you've found a fake website, send it to fraud@goget.co.za. If you've received an email, try to forward or send it to us as an attachment. This will give us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
How do I know if an email is really from GoGet?
Occasionally, people create fake emails or websites designed to look like GoGet. These sites can be used to try steal personal information, like your password or bank account info. This is often called phishing or spoofing.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the email address
You can tell if an email is really from GoGet by looking at what comes after the @ symbol. All official GoGet emails will come from an address that ends in:
  • @goget.co.za
It's possible for fraudsters to "spoof" an email address, so these tips aren't failsafe. If you receive an email that looks like it's from GoGet, but wasn't sent from one of these addresses, it's very likely fake. Don't click any of its links and delete the email.
Learn to identify fraudulent emails
Fraudulent emails often include the GoGet logo and a fake GoGet address in the "From" line.
Fraudulent emails might also contain text from real GoGet emails, such as a booking confirmation message, payout confirmation, booking reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.
Report fake emails to GoGet
If you think you've received a fake email, forward it to fraud@goget.co.za. If possible, forward or send the email as an attachment. This gives us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
What should I do if someone asks me to pay outside of the GoGet website?
GoGet will never ask you to pay the cost of a booking off-site or through email.
Report requests for off-site payment
If an owner on the GoGet site asks you to pay off-site, let us know.
If you receive a personal email from anyone (including an automated@goget.co.za or any other username@goget.co.za email address) asking you to pay or accept payment off-site, let us know immediately.
You won't receive a paper or PDF invoice from an owner or from GoGet asking you for payment. Any of the following key words and similar terms should be immediately reported or avoided: Western Union, PayPal, MoneyGram, cashier's check, money order, Liberty Reserve.
Types of scams
Never share your email address before a booking is accepted or transfer funds outside the GoGet system, and always carefully examine emails claiming to be from GoGet. Examples of common scams include:
  • Advance Fee Scam: A type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of GoGet.
  • Phishing Scam: A type of scam in which someone will send an email or link that is made to look like it's from GoGet or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Overpayment Scam: A type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.
Was this helpful?
 Yes  No