How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee
claim request, read through the terms and conditions of the Gear Cover Guarantee
, then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
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