Trust & Safety Owners

Q
What is the GoGet Gear Cover Guarantee?
The GoGet Gear Cover Guarantee provides protection to an owner for damage to-or loss of gear in the event of renter damage or loss above the damage co-payment.
Learn more about the Gear Cover Guarantee or the Gear Cover Guarantee Terms.
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Q
How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee claim request, read through the terms and conditions of the Gear Cover Guarantee , then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
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Q
I'm an owner. What are some safety tips I can follow?
Being an owner comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on GoGet. Use GoGet's messaging system to get to know your renters and share expectations about your gear.
Read profiles and reviews of your potential renters, and look for verified phone numbers, email addresses and bank account details.
Trust your intuition: If you don't feel right about a booking, don't accept it!
Fill out your special requirements
Completing your special requirements helps renters know what exactly is required to book your gear. Include all the necessary requirements that you want renters to know before they book – for example, whether a permit/license is required, whether a certain amount of experience is required, or if renters should be a certain age to rent the gear.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
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Trust & Safety Renters

Q
What is the GoGet Gear Cover Guarantee?
The GoGet Gear Cover Guarantee provides protection to an owner for damage to-or loss of gear in the event of renter damage or loss above the damage co-payment.
Learn more about the Gear Cover Guarantee or the Gear Cover Guarantee Terms.
Was this helpful?
 Yes  No

Q
How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee claim request, read through the terms and conditions of the Gear Cover Guarantee , then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm an owner. What are some safety tips I can follow?
Being an owner comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on GoGet. Use GoGet's messaging system to get to know your renters and share expectations about your gear.
Read profiles and reviews of your potential renters, and look for verified phone numbers, email addresses and bank account details.
Trust your intuition: If you don't feel right about a booking, don't accept it!
Fill out your special requirements
Completing your special requirements helps renters know what exactly is required to book your gear. Include all the necessary requirements that you want renters to know before they book – for example, whether a permit/license is required, whether a certain amount of experience is required, or if renters should be a certain age to rent the gear.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Trust & Safety Online security

Q
What is the GoGet Gear Cover Guarantee?
The GoGet Gear Cover Guarantee provides protection to an owner for damage to-or loss of gear in the event of renter damage or loss above the damage co-payment.
Learn more about the Gear Cover Guarantee or the Gear Cover Guarantee Terms.
Was this helpful?
 Yes  No

Q
How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee claim request, read through the terms and conditions of the Gear Cover Guarantee , then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm an owner. What are some safety tips I can follow?
Being an owner comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on GoGet. Use GoGet's messaging system to get to know your renters and share expectations about your gear.
Read profiles and reviews of your potential renters, and look for verified phone numbers, email addresses and bank account details.
Trust your intuition: If you don't feel right about a booking, don't accept it!
Fill out your special requirements
Completing your special requirements helps renters know what exactly is required to book your gear. Include all the necessary requirements that you want renters to know before they book – for example, whether a permit/license is required, whether a certain amount of experience is required, or if renters should be a certain age to rent the gear.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Trust & Safety Online verification

Q
What is the GoGet Gear Cover Guarantee?
The GoGet Gear Cover Guarantee provides protection to an owner for damage to-or loss of gear in the event of renter damage or loss above the damage co-payment.
Learn more about the Gear Cover Guarantee or the Gear Cover Guarantee Terms.
Was this helpful?
 Yes  No

Q
How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee claim request, read through the terms and conditions of the Gear Cover Guarantee , then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm an owner. What are some safety tips I can follow?
Being an owner comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on GoGet. Use GoGet's messaging system to get to know your renters and share expectations about your gear.
Read profiles and reviews of your potential renters, and look for verified phone numbers, email addresses and bank account details.
Trust your intuition: If you don't feel right about a booking, don't accept it!
Fill out your special requirements
Completing your special requirements helps renters know what exactly is required to book your gear. Include all the necessary requirements that you want renters to know before they book – for example, whether a permit/license is required, whether a certain amount of experience is required, or if renters should be a certain age to rent the gear.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Trust & Safety Security resources

Q
What is the GoGet Gear Cover Guarantee?
The GoGet Gear Cover Guarantee provides protection to an owner for damage to-or loss of gear in the event of renter damage or loss above the damage co-payment.
Learn more about the Gear Cover Guarantee or the Gear Cover Guarantee Terms.
Was this helpful?
 Yes  No

Q
How do I submit a Gear Cover Guarantee claim request?
Before submitting a Gear Cover Guarantee claim request, read through the terms and conditions of the Gear Cover Guarantee , then try to resolve the issue with your renter - often owners and renters are able to resolve issues on their own.
If you and your renter aren't able to come to an agreement, you may submit a claim request. Gather as much documentation as possible to submit to GoGet, including photos, invoices, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of gear damaged or lost.
In the very rare occasion of malicious damages or damages involving any kind of illegal activity, please also file a police report with your local authorities. We'll ask you to provide GoGet with an official copy of the report, so please be sure to ask for a paper copy for your records.
You have until 48 hours after the scheduled return date to submit the request. For claim requests submitted on time, we'll send a confirmation email and follow-up emails to discuss next steps.
Once we receive sufficient information from both the owner and renter, we'll review all documentation and evaluate the claim request. The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the owner and renter.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm an owner. What are some safety tips I can follow?
Being an owner comes with certain responsibilities. Here are some resources to help support you along the way.
Interact smartly
Always pay and communicate on GoGet. Use GoGet's messaging system to get to know your renters and share expectations about your gear.
Read profiles and reviews of your potential renters, and look for verified phone numbers, email addresses and bank account details.
Trust your intuition: If you don't feel right about a booking, don't accept it!
Fill out your special requirements
Completing your special requirements helps renters know what exactly is required to book your gear. Include all the necessary requirements that you want renters to know before they book – for example, whether a permit/license is required, whether a certain amount of experience is required, or if renters should be a certain age to rent the gear.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No