Trust & Safety Owners

Trust & Safety Renters

Q
I'm a renter. What are some safety tips I can follow?
Here are some tips to help you rent with confidence.
Read carefully
Look at the profiles and reviews of potential owners before you book, and check for verified phone numbers, email addresses and bank account details.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Pay and communicate on GoGet
Paying or communicating outside GoGet makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a booking outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific gear capabilities, discuss special requirements, and talk through the gear condition. After booking, use it to discuss collection details.
Set clear expectations
After learning more about your owner's GoGet history, start a conversation with them about your plans and what you can expect.
Trust your intuition
If you don't feel right about a booking, don't book it! If a message makes you feel uncomfortable or you need help during your booking, let us know.
Prepare for the unexpected
Research the neighborhood where you'll be renting the gear, familiarize yourself with major roads and landmarks, and have a plan for where you'd go in an emergency. If you're covering long distances in your adventure, make sure to tell your friends and family where you'll be.
Be a considerate renter
Whether you're still looking for the perfect listing or are already on your way, being a considerate renter matters.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm concerned about the location of my adventure.
If you're concerned about the location of your adventure, contact your owner to learn more about the neighborhood.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Was this helpful?
 Yes  No

Q
I'm a renter. What do I do if I feel unsafe during an adventure?
If you encounter an emergency situation, or if your personal safety is threatened during an adventure, contact local police or emergency services immediately.
Before the start of your adventure, be sure to read our safety tips to help you rent with confidence.
Was this helpful?
 Yes  No

Trust & Safety Online security

Q
I'm a renter. What are some safety tips I can follow?
Here are some tips to help you rent with confidence.
Read carefully
Look at the profiles and reviews of potential owners before you book, and check for verified phone numbers, email addresses and bank account details.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Pay and communicate on GoGet
Paying or communicating outside GoGet makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a booking outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific gear capabilities, discuss special requirements, and talk through the gear condition. After booking, use it to discuss collection details.
Set clear expectations
After learning more about your owner's GoGet history, start a conversation with them about your plans and what you can expect.
Trust your intuition
If you don't feel right about a booking, don't book it! If a message makes you feel uncomfortable or you need help during your booking, let us know.
Prepare for the unexpected
Research the neighborhood where you'll be renting the gear, familiarize yourself with major roads and landmarks, and have a plan for where you'd go in an emergency. If you're covering long distances in your adventure, make sure to tell your friends and family where you'll be.
Be a considerate renter
Whether you're still looking for the perfect listing or are already on your way, being a considerate renter matters.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm concerned about the location of my adventure.
If you're concerned about the location of your adventure, contact your owner to learn more about the neighborhood.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Was this helpful?
 Yes  No

Q
I'm a renter. What do I do if I feel unsafe during an adventure?
If you encounter an emergency situation, or if your personal safety is threatened during an adventure, contact local police or emergency services immediately.
Before the start of your adventure, be sure to read our safety tips to help you rent with confidence.
Was this helpful?
 Yes  No

Trust & Safety Online verification

Q
I'm a renter. What are some safety tips I can follow?
Here are some tips to help you rent with confidence.
Read carefully
Look at the profiles and reviews of potential owners before you book, and check for verified phone numbers, email addresses and bank account details.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Pay and communicate on GoGet
Paying or communicating outside GoGet makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a booking outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific gear capabilities, discuss special requirements, and talk through the gear condition. After booking, use it to discuss collection details.
Set clear expectations
After learning more about your owner's GoGet history, start a conversation with them about your plans and what you can expect.
Trust your intuition
If you don't feel right about a booking, don't book it! If a message makes you feel uncomfortable or you need help during your booking, let us know.
Prepare for the unexpected
Research the neighborhood where you'll be renting the gear, familiarize yourself with major roads and landmarks, and have a plan for where you'd go in an emergency. If you're covering long distances in your adventure, make sure to tell your friends and family where you'll be.
Be a considerate renter
Whether you're still looking for the perfect listing or are already on your way, being a considerate renter matters.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm concerned about the location of my adventure.
If you're concerned about the location of your adventure, contact your owner to learn more about the neighborhood.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Was this helpful?
 Yes  No

Q
I'm a renter. What do I do if I feel unsafe during an adventure?
If you encounter an emergency situation, or if your personal safety is threatened during an adventure, contact local police or emergency services immediately.
Before the start of your adventure, be sure to read our safety tips to help you rent with confidence.
Was this helpful?
 Yes  No

Trust & Safety Security resources

Q
I'm a renter. What are some safety tips I can follow?
Here are some tips to help you rent with confidence.
Read carefully
Look at the profiles and reviews of potential owners before you book, and check for verified phone numbers, email addresses and bank account details.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Pay and communicate on GoGet
Paying or communicating outside GoGet makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a booking outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific gear capabilities, discuss special requirements, and talk through the gear condition. After booking, use it to discuss collection details.
Set clear expectations
After learning more about your owner's GoGet history, start a conversation with them about your plans and what you can expect.
Trust your intuition
If you don't feel right about a booking, don't book it! If a message makes you feel uncomfortable or you need help during your booking, let us know.
Prepare for the unexpected
Research the neighborhood where you'll be renting the gear, familiarize yourself with major roads and landmarks, and have a plan for where you'd go in an emergency. If you're covering long distances in your adventure, make sure to tell your friends and family where you'll be.
Be a considerate renter
Whether you're still looking for the perfect listing or are already on your way, being a considerate renter matters.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Was this helpful?
 Yes  No

Q
I'm concerned about the location of my adventure.
If you're concerned about the location of your adventure, contact your owner to learn more about the neighborhood.
It's also a good idea to read everything the owner has posted about their listing in the description, the special requirements, and the gear condition so there won't be any surprises. Make sure you understand GoGet's cancellation policy before submitting a booking request, too.
Was this helpful?
 Yes  No

Q
I'm a renter. What do I do if I feel unsafe during an adventure?
If you encounter an emergency situation, or if your personal safety is threatened during an adventure, contact local police or emergency services immediately.
Before the start of your adventure, be sure to read our safety tips to help you rent with confidence.
Was this helpful?
 Yes  No