Trust & Safety Owners

Trust & Safety Renters

Trust & Safety Online security

Trust & Safety Online verification

Trust & Safety Security resources

Q
How do I know if an email is really from GoGet?
Occasionally, people create fake emails or websites designed to look like GoGet. These sites can be used to try steal personal information, like your password or bank account info. This is often called phishing or spoofing.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the email address
You can tell if an email is really from GoGet by looking at what comes after the @ symbol. All official GoGet emails will come from an address that ends in:
  • @goget.co.za
It's possible for fraudsters to "spoof" an email address, so these tips aren't failsafe. If you receive an email that looks like it's from GoGet, but wasn't sent from one of these addresses, it's very likely fake. Don't click any of its links and delete the email.
Learn to identify fraudulent emails
Fraudulent emails often include the GoGet logo and a fake GoGet address in the "From" line.
Fraudulent emails might also contain text from real GoGet emails, such as a booking confirmation message, payout confirmation, booking reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.
Report fake emails to GoGet
If you think you've received a fake email, forward it to fraud@goget.co.za. If possible, forward or send the email as an attachment. This gives us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
How can I keep my account secure?
Review the tips below to learn more about how you can help keep your account and information secure.
Password strength
Make sure your password is at least 8 characters long, and try to use a mix of letters, numbers, and special characters (ex: #, $, , !). The password you use for your GoGet account should be different than the passwords you use for other websites, like your email, bank account, or social media. That way, if one of your other accounts is compromised, your GoGet account will stay safe.
Online security
A few general guidelines to help you stay safe online:
  • Always log in at https://www.goget.co.za: Check any page's URL before you enter your login info – when in doubt, you can always type https://www.goget.co.za directly into your browser.
  • Turn browser security alerts on: Many newer browsers have built-in security protection that might be able to warn you if you're about to visit an unsecure website.
  • Install a pop-up blocker and antivirus software: Install a pop-up blocker or antivirus software from a trustworthy source. Remember to run scans for viruses and malware frequently, and keep your antivirus software up-to-date.
  • Check the sender: Don't click any links or download any attachments unless you know and trust the source.
Off-site payments and messages
GoGet will never ask you to pay elsewhere – and we ask that you keep all payment and communication on the GoGet platform. Don't share your email address before a booking is accepted or transfer funds outside the GoGet system, and always carefully examine emails claiming to be from GoGet.
If you encounter a suspicious profile, listing, or message thread, report it to us immediately. If someone emails you asking you to pay or accept payment off-site, let us know right away.
Was this helpful?
 Yes  No

Q
Scammers sometimes create fake websites to trick you into giving them your personal information, like a password or credit card number.
If you receive an email or are directed to a website that looks like GoGet but asks for confidential information, be cautious. When in doubt, always start at the GoGet home page. Type https://www.goget.co.za in your browser and go from there.
Check the website address
Here's a list of official GoGet web addresses:
  • goget.co.za
If you're on a website that looks like GoGet, but isn't at this address, the website is fake, and you shouldn't use it.
Pay special attention to mis-spellings of GoGet's name, too. If GoGet is mis-spelled in the website address, the website is fake.
Look for a lock icon in your browser
You can tell if a website is secure by looking for a lock icon in your browser's address bar. All of GoGet's website pages will show this icon. If you don't see this icon, your connection to the website isn't secure, and you shouldn't enter any personal information.
Report fake websites and emails to GoGet
If you think you've received a fake email, or think you've found a fake website, send it to fraud@goget.co.za. If you've received an email, try to forward or send it to us as an attachment. This will give us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of GoGet or are concerned about the security of your account, contact us instead.
Was this helpful?
 Yes  No

Q
What should I do if I think my GoGet account has been compromised?
If you think your account has been compromised (example: someone's logging into it without your permission), immediately:
  • Change your GoGet password. If you're not able to do this, let our team know.
  • If you use the same password for your email account and GoGet account, you may also want to change your email account's password.
Was this helpful?
 Yes  No

Q
How does GoGet help build trust between owners and renters?
We strive to provide our owners and renters with the right tools to make informed decisions regarding who they interact with on the site and in the real world.
GoGet offers a number of features that help build trust and cultivate a transparent community marketplace, including our secure messaging system, reviews, the Gear Cover Guarantee, and profile verifications.
At GoGet, we want to build the world's most trusted community. To help ensure our member's safety, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.
If you encounter an emergency situation, or if your personal safety is threatened by an owner, contact local police or emergency services immediately.
Was this helpful?
 Yes  No