Your Adventure Preparing for your adventure

Your Adventure During your adventure

Your Adventure Change of plans

Q
How do I rebook if my owner cancels on me?
Before collection
GoGet will provide you with a full refund including your rental fee, GoGet service fee, and your damage co-payment.
After collection
GoGet will provide you with a refund for the GoGet service fee, your damage co-payment and your rental fee for the remaining days not used.
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Q
How is my refund calculated if I cancel my booking?
Your refund is calculated according to GoGet's cancellation policy.
The following penalties will be applied for renter cancellations:
  • Cancellation fees: A fee will be deducted from your total rental amount following the cancellation. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 30 days prior to collection, GoGet will deduct 0% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made up to 48 hours prior to collection, GoGet will deduct 50% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made within 48 hours prior to collection, GoGet will deduct 100% of the rental amount and 100% of the GoGet service fee amount
Learn more about our cancellation policy.
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Q
How do I cancel my booking?
You can cancel a booking any time before or during your adventure.
To cancel a booking:
  • Go to My Stuff
  • Select View gear where I am the RENTER
  • Select Confirm Bookings/Active Bookings
  • Next to the booking you want to cancel, click Select and choose Cancel from the dropdown menu
If you cancel, your refund will be determined by GoGet's cancellation policy.
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Q
Can I make changes to a pending booking request?
Yes. If the request hasn't been accepted by the owner, you can cancel the request and send a new one with the updated booking details.
To change a booking request:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Find your booking request under Pending Booking Requests
  • Click Cancel
  • If you want, send a new request with your changed dates.
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Q
Can I change a booking as a renter?
No. You are not able to make a change to a confirmed booking. You are only able to cancel a confirmed booking.
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Q
Can I change my booking during the adventure?
No. You are not able to make a change to a booking after your adventure has begun. You are only able to cancel an active booking.
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Q
I'm an owner. How do I make a change to a confirmed booking?
Owners can't make changes to a confirmed booking. Owners can only cancel a confirmed booking.
Canceling a renter's booking can have serious implications on their adventure, so cancellation penalties will be applied.
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Q
Do I get a full refund if I cancel?
If you cancel a booking, your refund amount is determined by GoGet's cancellation policy and how close to your adventure you are at the time of your cancellation.
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 Yes  No

Q
What is the GoGet cancellation policy?
GoGet has a strict cancellation policy that applies to renters and owners.
Because cancellations disrupt renters' and owners' plans and impact confidence in the GoGet community, the following penalties will be applied for:
Owner cancellations
  • Loss of star rating: Stars will be deducted from your star rating. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 48 hours prior to collection, we'll deduct one star from your star rating.
    • Cancellation made within 48 hours prior to collection, we'll deduct two stars from your star rating.
  • Automated review: An automated review will be posted to your listing's profile indicating that you cancelled one of your bookings. These reviews can't be removed.
  • Account suspension: If you cancel 3 or more bookings within a year, we may deactivate your listing.
Renter cancellations
  • Cancellation Fees: A fee will be deducted from your total rental amount following the cancellation. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 30 days prior to collection, we'll deduct 0% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made up to 48 hours prior to collection, we'll deduct 50% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made within 48 hours prior to collection, we'll deduct 100% of the rental amount and 100% of the GoGet service fee amount
Learn more about our cancellation policy.
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Q
If an owner informs you that the gear you have already paid for is now unavailable but they have an alternative, they'll have to cancel the existing booking and you will have to send a booking request for the alternative listing, should you choose to rent this alternative gear.
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Your Adventure Resolving a problem?

Q
How do I rebook if my owner cancels on me?
Before collection
GoGet will provide you with a full refund including your rental fee, GoGet service fee, and your damage co-payment.
After collection
GoGet will provide you with a refund for the GoGet service fee, your damage co-payment and your rental fee for the remaining days not used.
Was this helpful?
 Yes  No

Q
How is my refund calculated if I cancel my booking?
Your refund is calculated according to GoGet's cancellation policy.
The following penalties will be applied for renter cancellations:
  • Cancellation fees: A fee will be deducted from your total rental amount following the cancellation. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 30 days prior to collection, GoGet will deduct 0% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made up to 48 hours prior to collection, GoGet will deduct 50% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made within 48 hours prior to collection, GoGet will deduct 100% of the rental amount and 100% of the GoGet service fee amount
Learn more about our cancellation policy.
Was this helpful?
 Yes  No

Q
How do I cancel my booking?
You can cancel a booking any time before or during your adventure.
To cancel a booking:
  • Go to My Stuff
  • Select View gear where I am the RENTER
  • Select Confirm Bookings/Active Bookings
  • Next to the booking you want to cancel, click Select and choose Cancel from the dropdown menu
If you cancel, your refund will be determined by GoGet's cancellation policy.
Was this helpful?
 Yes  No

Q
Can I make changes to a pending booking request?
Yes. If the request hasn't been accepted by the owner, you can cancel the request and send a new one with the updated booking details.
To change a booking request:
  • Go to My Stuff on goget.co.za
  • Select View gear where I am the RENTER
  • Find your booking request under Pending Booking Requests
  • Click Cancel
  • If you want, send a new request with your changed dates.
Was this helpful?
 Yes  No

Q
Can I change a booking as a renter?
No. You are not able to make a change to a confirmed booking. You are only able to cancel a confirmed booking.
Was this helpful?
 Yes  No

Q
Can I change my booking during the adventure?
No. You are not able to make a change to a booking after your adventure has begun. You are only able to cancel an active booking.
Was this helpful?
 Yes  No

Q
I'm an owner. How do I make a change to a confirmed booking?
Owners can't make changes to a confirmed booking. Owners can only cancel a confirmed booking.
Canceling a renter's booking can have serious implications on their adventure, so cancellation penalties will be applied.
Was this helpful?
 Yes  No

Q
Do I get a full refund if I cancel?
If you cancel a booking, your refund amount is determined by GoGet's cancellation policy and how close to your adventure you are at the time of your cancellation.
Was this helpful?
 Yes  No

Q
What is the GoGet cancellation policy?
GoGet has a strict cancellation policy that applies to renters and owners.
Because cancellations disrupt renters' and owners' plans and impact confidence in the GoGet community, the following penalties will be applied for:
Owner cancellations
  • Loss of star rating: Stars will be deducted from your star rating. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 48 hours prior to collection, we'll deduct one star from your star rating.
    • Cancellation made within 48 hours prior to collection, we'll deduct two stars from your star rating.
  • Automated review: An automated review will be posted to your listing's profile indicating that you cancelled one of your bookings. These reviews can't be removed.
  • Account suspension: If you cancel 3 or more bookings within a year, we may deactivate your listing.
Renter cancellations
  • Cancellation Fees: A fee will be deducted from your total rental amount following the cancellation. The amount deducted will depend on when you cancelled the booking:
    • Cancellation made up to 30 days prior to collection, we'll deduct 0% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made up to 48 hours prior to collection, we'll deduct 50% of the rental amount and 100% of the GoGet service fee amount
    • Cancellation made within 48 hours prior to collection, we'll deduct 100% of the rental amount and 100% of the GoGet service fee amount
Learn more about our cancellation policy.
Was this helpful?
 Yes  No

Q
If an owner informs you that the gear you have already paid for is now unavailable but they have an alternative, they'll have to cancel the existing booking and you will have to send a booking request for the alternative listing, should you choose to rent this alternative gear.
Was this helpful?
 Yes  No