What should I do if something's not as expected when I collect?
Inform your owner
If you notice that something is missing, not working, or otherwise not what you expected when you collect, inform your owner. Giving them the chance to fix an issue is the fastest way to make sure you get what you need, and can continue on with your adventure as planned. If your owner is not able to accommodate you, you can request a refund.
Within 48 hours after the collection date
If it's within 48 hours after the collection date, check our renter refund policy
to see if the issue you're experiencing qualifies for a refund. If it does, you'll need to message your owner through GoGet to notify them of the issue, take photos to document the issue, then contact GoGet
. You can see a complete explanation of coverage in our Renter Refund Policy.
More than 48 hours after the collection date
Inform your owner and try to resolve the issue directly. Most of the time owners and renters are able to resolve issues directly.
If you and your owner have trouble reaching an agreement, you'll be able to ask GoGet for help
In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Thanks! We'll use your feedback to improve our articles.