How do I coordinate collection details with my owner?
Renters and owners work out details for collection, exchanging gear, and returning gear directly with each other. There is no online collection or return process.
Read below for some guidelines to help you have a smooth collection.
Communication is essential
Before the start of the adventure message your owner to figure out collection and return times, make plans for the gear exchange, and ask any other questions. Keeping communication within your message thread gives you and GoGet a clear reference if any issues were to arise.
Also, confirm your contact information and arrival details so that you can reach each other in case plans change. Make sure to let each other know if you will be without access to a phone or the internet.
Know your booking details
After a booking is confirmed, refer to your itinerary
for useful information about your booking, such as the collection and return times, the listings address, your owner's contact information, and your billing information.
Stay tuned to flight information and weather forecasts.
Look up travel advisories to make sure there is nothing impacting your booking. With road closures and flight delays, renters and owners might need additional time to safely meet up to exchange gear.
Owners meet renters in person to exchange gear.
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