Your Adventure Preparing for your adventure

Q
I can't get in touch with my owner?
If you're having trouble getting in touch with your owner, here are a few suggestions:
  • Give your owner a little time to respond.
  • Try contacting your owner using a different form of communication. You can try reaching them by:
    • Sending a message on GoGet: Find your owner in your My Messages and send them a note.
    • Phone: Go to your Confirmed Bookings/Active Bookings, find your preferred booking and use the phone number listed.
If you've taken these steps, and your owner is still unresponsive, you can contact us.
Was this helpful?
 Yes  No

Q
What does it mean if I can't see the listing I booked on the site?
Owners can turn their listings off at any time so they are hidden from the search results, but this is only to prevent new bookings. If you have a confirmed booking with the owner, your booking is still active, even if the owner turns the listing off in the meantime.
See details of booking
While the listing is hidden, the public view of the listing will not be accessible. However, your itinerary contains your owner's contact information, as well as other useful information (for example: collection details and special requirements to rent the gear). You can find the itinerary in your Confirmed Bookings / Active Bookings.
You and your owner can also still continue to message through the site to figure out details about collection, return, and the exchange of gear.
Was this helpful?
 Yes  No

Q
How can I be a considerate renter?
Adventures with GoGet provides an opportunity to rent unique adventure gear andf connect with other members of our community. Like many renters before you, we hope you find that experiencing an adventure with GoGet creates lasting memories.
To help you prepare, here are a few tips to help enhance your experience with your listing and your owner.
Before you book
  • Share a bit about yourself in your profile and get yourself verified. Owners prefer to know who's asking to rent from them, and as a result you may have a better chance of your requests being accepted.
  • GoGet has a diversity of listings, from motorized to non-motorized gear. Make sure the gear, and special requirements for renting it match your needs.
  • Spend some time reviewing your owner's listing to make sure the gear is a good match for you.
  • Get a sense of the strengths and weaknesses of the listing by reading reviews from other renters.
  • Feel free to contact an owner with any questions you have about a listing.
Before your adventure
  • Communicate clearly with your owner about any expectations or special needs you may have.
  • Always let your owner know if you're likely to arrive late for collection.
During your adventure
  • Honor your commitments (including arrival time) and any special requirements to rent the gear.
  • Enjoy your owner's gear as if you were renting from friends.
  • When in doubt, reach out to your owner with any questions or problems that arise.
After your adventure
  • Always leave an honest review for your owner to help guide future renters. GoGet is built on community, and your owner will also be invited to leave a review for you.
Was this helpful?
 Yes  No

Q
How do I coordinate collection details with my owner?
Renters and owners work out details for collection, exchanging gear, and returning gear directly with each other. There is no online collection or return process.
Read below for some guidelines to help you have a smooth collection.
Communication is essential
Before the start of the adventure message your owner to figure out collection and return times, make plans for the gear exchange, and ask any other questions. Keeping communication within your message thread gives you and GoGet a clear reference if any issues were to arise.
Also, confirm your contact information and arrival details so that you can reach each other in case plans change. Make sure to let each other know if you will be without access to a phone or the internet.
Know your booking details
After a booking is confirmed, refer to your itinerary for useful information about your booking, such as the collection and return times, the listings address, your owner's contact information, and your billing information.
Stay tuned to flight information and weather forecasts.
Look up travel advisories to make sure there is nothing impacting your booking. With road closures and flight delays, renters and owners might need additional time to safely meet up to exchange gear.
Gear exchange
Owners meet renters in person to exchange gear.
Was this helpful?
 Yes  No

Your Adventure During your adventure

Q
I can't get in touch with my owner?
If you're having trouble getting in touch with your owner, here are a few suggestions:
  • Give your owner a little time to respond.
  • Try contacting your owner using a different form of communication. You can try reaching them by:
    • Sending a message on GoGet: Find your owner in your My Messages and send them a note.
    • Phone: Go to your Confirmed Bookings/Active Bookings, find your preferred booking and use the phone number listed.
If you've taken these steps, and your owner is still unresponsive, you can contact us.
Was this helpful?
 Yes  No

Q
What does it mean if I can't see the listing I booked on the site?
Owners can turn their listings off at any time so they are hidden from the search results, but this is only to prevent new bookings. If you have a confirmed booking with the owner, your booking is still active, even if the owner turns the listing off in the meantime.
See details of booking
While the listing is hidden, the public view of the listing will not be accessible. However, your itinerary contains your owner's contact information, as well as other useful information (for example: collection details and special requirements to rent the gear). You can find the itinerary in your Confirmed Bookings / Active Bookings.
You and your owner can also still continue to message through the site to figure out details about collection, return, and the exchange of gear.
Was this helpful?
 Yes  No

Q
How can I be a considerate renter?
Adventures with GoGet provides an opportunity to rent unique adventure gear andf connect with other members of our community. Like many renters before you, we hope you find that experiencing an adventure with GoGet creates lasting memories.
To help you prepare, here are a few tips to help enhance your experience with your listing and your owner.
Before you book
  • Share a bit about yourself in your profile and get yourself verified. Owners prefer to know who's asking to rent from them, and as a result you may have a better chance of your requests being accepted.
  • GoGet has a diversity of listings, from motorized to non-motorized gear. Make sure the gear, and special requirements for renting it match your needs.
  • Spend some time reviewing your owner's listing to make sure the gear is a good match for you.
  • Get a sense of the strengths and weaknesses of the listing by reading reviews from other renters.
  • Feel free to contact an owner with any questions you have about a listing.
Before your adventure
  • Communicate clearly with your owner about any expectations or special needs you may have.
  • Always let your owner know if you're likely to arrive late for collection.
During your adventure
  • Honor your commitments (including arrival time) and any special requirements to rent the gear.
  • Enjoy your owner's gear as if you were renting from friends.
  • When in doubt, reach out to your owner with any questions or problems that arise.
After your adventure
  • Always leave an honest review for your owner to help guide future renters. GoGet is built on community, and your owner will also be invited to leave a review for you.
Was this helpful?
 Yes  No

Q
How do I coordinate collection details with my owner?
Renters and owners work out details for collection, exchanging gear, and returning gear directly with each other. There is no online collection or return process.
Read below for some guidelines to help you have a smooth collection.
Communication is essential
Before the start of the adventure message your owner to figure out collection and return times, make plans for the gear exchange, and ask any other questions. Keeping communication within your message thread gives you and GoGet a clear reference if any issues were to arise.
Also, confirm your contact information and arrival details so that you can reach each other in case plans change. Make sure to let each other know if you will be without access to a phone or the internet.
Know your booking details
After a booking is confirmed, refer to your itinerary for useful information about your booking, such as the collection and return times, the listings address, your owner's contact information, and your billing information.
Stay tuned to flight information and weather forecasts.
Look up travel advisories to make sure there is nothing impacting your booking. With road closures and flight delays, renters and owners might need additional time to safely meet up to exchange gear.
Gear exchange
Owners meet renters in person to exchange gear.
Was this helpful?
 Yes  No

Your Adventure Change of plans

Q
I can't get in touch with my owner?
If you're having trouble getting in touch with your owner, here are a few suggestions:
  • Give your owner a little time to respond.
  • Try contacting your owner using a different form of communication. You can try reaching them by:
    • Sending a message on GoGet: Find your owner in your My Messages and send them a note.
    • Phone: Go to your Confirmed Bookings/Active Bookings, find your preferred booking and use the phone number listed.
If you've taken these steps, and your owner is still unresponsive, you can contact us.
Was this helpful?
 Yes  No

Q
What does it mean if I can't see the listing I booked on the site?
Owners can turn their listings off at any time so they are hidden from the search results, but this is only to prevent new bookings. If you have a confirmed booking with the owner, your booking is still active, even if the owner turns the listing off in the meantime.
See details of booking
While the listing is hidden, the public view of the listing will not be accessible. However, your itinerary contains your owner's contact information, as well as other useful information (for example: collection details and special requirements to rent the gear). You can find the itinerary in your Confirmed Bookings / Active Bookings.
You and your owner can also still continue to message through the site to figure out details about collection, return, and the exchange of gear.
Was this helpful?
 Yes  No

Q
How can I be a considerate renter?
Adventures with GoGet provides an opportunity to rent unique adventure gear andf connect with other members of our community. Like many renters before you, we hope you find that experiencing an adventure with GoGet creates lasting memories.
To help you prepare, here are a few tips to help enhance your experience with your listing and your owner.
Before you book
  • Share a bit about yourself in your profile and get yourself verified. Owners prefer to know who's asking to rent from them, and as a result you may have a better chance of your requests being accepted.
  • GoGet has a diversity of listings, from motorized to non-motorized gear. Make sure the gear, and special requirements for renting it match your needs.
  • Spend some time reviewing your owner's listing to make sure the gear is a good match for you.
  • Get a sense of the strengths and weaknesses of the listing by reading reviews from other renters.
  • Feel free to contact an owner with any questions you have about a listing.
Before your adventure
  • Communicate clearly with your owner about any expectations or special needs you may have.
  • Always let your owner know if you're likely to arrive late for collection.
During your adventure
  • Honor your commitments (including arrival time) and any special requirements to rent the gear.
  • Enjoy your owner's gear as if you were renting from friends.
  • When in doubt, reach out to your owner with any questions or problems that arise.
After your adventure
  • Always leave an honest review for your owner to help guide future renters. GoGet is built on community, and your owner will also be invited to leave a review for you.
Was this helpful?
 Yes  No

Q
How do I coordinate collection details with my owner?
Renters and owners work out details for collection, exchanging gear, and returning gear directly with each other. There is no online collection or return process.
Read below for some guidelines to help you have a smooth collection.
Communication is essential
Before the start of the adventure message your owner to figure out collection and return times, make plans for the gear exchange, and ask any other questions. Keeping communication within your message thread gives you and GoGet a clear reference if any issues were to arise.
Also, confirm your contact information and arrival details so that you can reach each other in case plans change. Make sure to let each other know if you will be without access to a phone or the internet.
Know your booking details
After a booking is confirmed, refer to your itinerary for useful information about your booking, such as the collection and return times, the listings address, your owner's contact information, and your billing information.
Stay tuned to flight information and weather forecasts.
Look up travel advisories to make sure there is nothing impacting your booking. With road closures and flight delays, renters and owners might need additional time to safely meet up to exchange gear.
Gear exchange
Owners meet renters in person to exchange gear.
Was this helpful?
 Yes  No

Your Adventure Resolving a problem?

Q
I can't get in touch with my owner?
If you're having trouble getting in touch with your owner, here are a few suggestions:
  • Give your owner a little time to respond.
  • Try contacting your owner using a different form of communication. You can try reaching them by:
    • Sending a message on GoGet: Find your owner in your My Messages and send them a note.
    • Phone: Go to your Confirmed Bookings/Active Bookings, find your preferred booking and use the phone number listed.
If you've taken these steps, and your owner is still unresponsive, you can contact us.
Was this helpful?
 Yes  No

Q
What does it mean if I can't see the listing I booked on the site?
Owners can turn their listings off at any time so they are hidden from the search results, but this is only to prevent new bookings. If you have a confirmed booking with the owner, your booking is still active, even if the owner turns the listing off in the meantime.
See details of booking
While the listing is hidden, the public view of the listing will not be accessible. However, your itinerary contains your owner's contact information, as well as other useful information (for example: collection details and special requirements to rent the gear). You can find the itinerary in your Confirmed Bookings / Active Bookings.
You and your owner can also still continue to message through the site to figure out details about collection, return, and the exchange of gear.
Was this helpful?
 Yes  No

Q
How can I be a considerate renter?
Adventures with GoGet provides an opportunity to rent unique adventure gear andf connect with other members of our community. Like many renters before you, we hope you find that experiencing an adventure with GoGet creates lasting memories.
To help you prepare, here are a few tips to help enhance your experience with your listing and your owner.
Before you book
  • Share a bit about yourself in your profile and get yourself verified. Owners prefer to know who's asking to rent from them, and as a result you may have a better chance of your requests being accepted.
  • GoGet has a diversity of listings, from motorized to non-motorized gear. Make sure the gear, and special requirements for renting it match your needs.
  • Spend some time reviewing your owner's listing to make sure the gear is a good match for you.
  • Get a sense of the strengths and weaknesses of the listing by reading reviews from other renters.
  • Feel free to contact an owner with any questions you have about a listing.
Before your adventure
  • Communicate clearly with your owner about any expectations or special needs you may have.
  • Always let your owner know if you're likely to arrive late for collection.
During your adventure
  • Honor your commitments (including arrival time) and any special requirements to rent the gear.
  • Enjoy your owner's gear as if you were renting from friends.
  • When in doubt, reach out to your owner with any questions or problems that arise.
After your adventure
  • Always leave an honest review for your owner to help guide future renters. GoGet is built on community, and your owner will also be invited to leave a review for you.
Was this helpful?
 Yes  No

Q
How do I coordinate collection details with my owner?
Renters and owners work out details for collection, exchanging gear, and returning gear directly with each other. There is no online collection or return process.
Read below for some guidelines to help you have a smooth collection.
Communication is essential
Before the start of the adventure message your owner to figure out collection and return times, make plans for the gear exchange, and ask any other questions. Keeping communication within your message thread gives you and GoGet a clear reference if any issues were to arise.
Also, confirm your contact information and arrival details so that you can reach each other in case plans change. Make sure to let each other know if you will be without access to a phone or the internet.
Know your booking details
After a booking is confirmed, refer to your itinerary for useful information about your booking, such as the collection and return times, the listings address, your owner's contact information, and your billing information.
Stay tuned to flight information and weather forecasts.
Look up travel advisories to make sure there is nothing impacting your booking. With road closures and flight delays, renters and owners might need additional time to safely meet up to exchange gear.
Gear exchange
Owners meet renters in person to exchange gear.
Was this helpful?
 Yes  No